How can a manager identify a “hidden mistake” when managing a remote team member who shows no physical cues of panic or distress?

A) By monitoring whether their Microsoft Teams or Slack status light remains active

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B) By looking for digital symptoms such as a task sitting "In Progress" for days, unprompted weekend work, or vague updates like "still working on month-end"

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C) By immediately asking "Are you done yet?" during every daily stand-up meeting

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D) By waiting until the client reports an error on their monthly financial statement package

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What is the primary objective of using the CARE Model (Clarify, Analyze, Respond, Elevate) during a coaching conversation about an error?

A) To determine who is to blame and issue a formal written reprimand

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B) To lower performance standards so employees never feel pressured

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C) To conduct a root cause analysis, improve the underlying process, and turn the mistake into a learning opportunity

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D) To ensure the manager corrects the work manually without involving the employee

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When a material mistake impacts financial statements and must be communicated to a client, what is the required medium for the initial apology and conversation?

A) A detailed email explaining which offshore employee caused the error

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B) A quick message sent via the firm's client portal or chat tool

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C) A phone or Zoom call so the client can hear your tone and sincerity, followed by an email summarizing the corrective steps

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D) A formal written letter attached to the updated financial statements at the end of the month

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Dealing with Internal Mistakes

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